Miss Destructo!!

A streak of blue blur zips past you. “Holy molten yam showers, it’s Miss Destucto” you think to yourself, “we’re all safe now!”

After watching Miss Destructo’s impact on 4/16, also known as “Four Square Day” and seeing her meteoric rise within Social Media, I fully expect Miss Destructo to be a respected and in demand figure in the shaping of the future of social media.

Miss Destructo’s story is an interesting one of unemployment, a passion for yams, and energy, lots of energy.  I first learned of Amber a few months ago thanks to Trey Pennington’s post and audio interview on how Amber got a job in this stinky economy.  Listen to her Yam-tastic story or watch her tell it herself on video, or read the yampossible blog post here.

As you can see, yams are a bit more popular today than they were a year ago when she first started tweeting about it!  In the last three months, @brucesyams has grown from 61 followers to 368 followers as of today.  Not bad for a can of yams!

What Miss Destructo Does (that you can do too).

• Lives out-loud and in-front of people
• Connects individually one-on-one
• Follows her passion and heart
• Says “yes” to opportunities, PR, and projects
• Shows up, every day, even when its bad weather (emotionally)
• Continues to learn, grow and share
• Helps others

Thanks for being you Amber, I hope others follow your path and change the world by 2012.

Ok, so in all fairness, the title should probably be:

Online Campaign – How Blue Sky Factory, Chris Brogan and Christopher S. Penn nearly got it right, but failed in my case and how everything here can make your next sales push a success.

But that title is just too long.

We all make mistakes and sometimes, the mistake is farther down the chain than we realize or have control over.

I believe that is precisely what happened in my case.  And IF it happened to more people than just me, you can bet the good guys: Blue Sky Factory, Chris Brogan, and CS Penn are holding the bag – their fault or not.

This is a detailed look at trust, marketing, and execution on an online sales push from some of the biggest names in Social Media – the good and the bad and how you can learn and apply this to your sales and marketing efforts.

Follow every bit of this through (except the last part) and you will succeed in your next email sales push. The sections I call “What’s Happening Here” should provide the key elements for you to model in your online campaign and sales efforts.

Nearly everything here is actually a success story other than the fifth area below.

First – Chris Brogan eNewsletter

Subject line of email from Chris: “Email marketing and the folks at Blue Sky Factory”

This is a great little sales piece from Chris.  It clearly identifies his role in the email, why I (we) received it and who it benefits and why.  On top of that, a nice bit of positioning and display of influence by offering an exclusive ebook download and discount to use Blue Sky Factory as a benefit to loyalty with Chris.  Well done.  This is the right sort of email marketing and who would expect less from Chris?

What’s Happening Here:

1)  Chris leverages his list of readers, his name, and his promise to help others in exchange for our attention in the trusted environment of his newsletter.

2) Chris offers value with an informative eBook and a nice discount if you use Blue Sky Factory for email marketing services.

3)  Chris gives clear calls to action if you are interested in either the eBook or professional services of Blue Sky Factory.

4)  Blue Sky Factory gets great promotion, visibility, and an opportunity to grow their email marketing list via the eBook link and an opportunity to make sales (which I’m sure they did).

5)  It’s understood Chris gets something from Blue Sky Factory for the effort (obviously).

This entire sales push is based on the value of Chris; his audience, and his usage of the Blue Sky Factory services, and his brand promise.

All this is very good marketing, strategically and tactically.

Second – Blue Sky Factory eBook Offer Web Page

Title of Page: Blue Sky Factory presents: The Ultimate Guide to Email

The offer page from Blue Sky Factory is a wonderful sales page that explains the value of the eBook, who will benefit from reading it. (I downloaded the ebook and would explain the value of the content, but Acrobat says its damaged and wont open – so I’m not sure, but I assume it’s high value content). In true Hubspot fashion, you have to complete a lead generation form to gain access to the ebook.  Give up some information about you including email marketing volume and a clear message to indicate how you would like to be sold to.  Well done.  Of course, you expect that a sales push from Chris is going to be this well done.

What’s Happening Here:

1)  Offering value to Chris Brogan’s audience as a thank you for responding to his sales message.

2)  Lead generation. Lots of lead generation from the Blue Sky Factory.  Each email they get could turn into cash and lots of cash if people convert and use the service.

3)  Trust Building.  Thanks to Chris’s endorsement, there is little resistance to the lead generation form and Blue Sky Factory gets trusted implicitly as a result.

This sales and lead generation page is well done. Excellent response items and a clear way to identify the person responding and how to sell to them.  Excellent execution.

Blue Sky Factory undoubtedly grew their permission marketing list and prospect list quite a bit.  So far, Chris Brogan, Blue Sky Factory and the reader (prospects) are all winning.

Third – Christopher S Penn Follow Up and Thank You Email.

Subject line of email from CS Penn: “Thank you for downloading the Ultimate Guide to Email!”

This well thought out and drafted email from Chris S Penn clearly identifies his role at Blue Sky Factory, an oddity with the eBook and how to fix it, and sets a clear expectation to expect follow up from a Blue Sky Factory sales rep.  Excellent writing, not pushy, and relevant.  Very well done.

What’s Happening Here:

1)  Immediately touching you as a result of the free eBook offer to personally tie the prospect to the company and to the next step in the sales process.  You have to create the connection with the prospect or your lead gen form and recipient become a number with no personal contact other than the eBook.

2)  Enhancing CS Penn’s personal brand and connection to Blue Sky Factory (if you didn’t already know) allowing him to leverage Chris Brogan’s relationship with us and give him personal access to us – should he choose to do so.

3)  Clearly setting an expectation to be contacted by a sales rep from Blue Sky Factory.

This is a great ‘next step’ item from Blue Sky Factory to move you further down the sales funnel.  And this is all happening more or less on autopilot because it was pre-planned, pre-written, and all the touch points plotted and setup.  Awesome execution of funnel building. Note, the email included sales reps names, company phone number, company website and CS Penns email.  Completely transparent communication here.  Also note, so far there is no “we are the best”, “hundreds of people use us and love us”, “act now, limited time offer, buy buy buy” messages in this email or the sales page or Chris Brogans eNewsletter.

Fourth – Blue Sky Factory Sales Rep Follow Up and Call to Action Email.

Subject line of email from Sales Rep: “Blue Sky Factory / Publicaster Information”

Now, after three touches with the Blue Sky Factory brand, this is the first somewhat typical sales message. It includes a brief message of thanks for my interest as well as various links to the Blue Sky Factory website and more information on their products.  All pretty standard “learn more about us” type information.  Also included is acknowledgment that the sales rep is indeed interested in talking to me about my interest in their product and asks when we can connect to discuss. Presumably the rep has seen all my information from completing the lead gen form on the eBook page, where I actually listed several questions and areas of interest.  However, the rep does not actually directly speak to those items I indicated so I’m not sure if that information is known at this point.  I am provided links to review and a phone number to call.

What’s Happening Here:

1)  Providing more information on Blue Sky Factory and products.  Which move me further along the funnel as I learn and understand more about their services.

2)  Clearly identified the interest to speak to me, learn about my needs, and ideally sell me something.

This email had a lot to review – too much in my opinion and did not specifically speak to my questions from the lead gen form on the eBook page.  This is not particularly bad, just worth noting as an area of possible opportunity on their side.  Again, this email does not have any swanky sales messages “buy now” offers or promises.  It clearly is a request to learn more from me and offer me ways to learn more about them should I decide to follow all the provided links…. Again too many links in this email, so I didn’t look at any of them. However, I did make a note to call the rep as requested.

Fifth – My Call to the Sales Rep

WHO WAS JUST FIRED.

So, now the breakdown. The kink in the chain.  The plot twist.

After all this excellent marketing, a truly well thought out campaign with many pieces of communication and undoubtedly tons of energy and time and at the expense of Chris Brogan’s name and list, the whole thing comes to a faltering halt – at least for me – all because the sales rep had just been terminated.

How much sense does this make? How many people experienced this? 2 (I count as one of them)? 20? 500?… I don’t know, but it goes to show how you can do all the things right to build the funnel, build interest and momentum, and drop-the-ball when it matters most.

The sales rep was professional despite the situation and did give me a phone number to call (which I already had from CS Penn’s email).  The problem though, is that I’m spent for the moment.

The one-shot opportunity the campaign was all about has come and gone.  My emotional well of interest, trust, and value has drained.  Not completely, but certainly no longer full enough for action.

Why did the Blue Sky Factory management team do this? I mean, either fire the person before the push so they are not a link the chain, or wait till after the push to utilize their role in the campaign and at least move the prospects deeper into the funnel and then strategically migrate those accounts.  But do it in the middle of the push? Crazy.

It should be noted that I got Chris Brogan’s Initial email (first step above) and called the sales rep (fifth step above) all within the same business day.  It’s not like I hesitated in my response and drug out my actions over weeks.  We are talking just a few hours here.

The Result:

1)  Lost confidence in Blue Sky Factory and it’s product – their fault or not, no matter, its happened (for me at least).

2)  A mental note registered against CS Penn and Chris Brogan – one that will either be dismissed as a non-incident and no real risk, or one that will fester and grow over time depending on my future experiences.

3)  Lost conversions.  For every prospect this sales rep is associated with is now costing Blue Sky Factory with little hope of the original ROI goals.

The Praise:

I’m sure its understood by now, but I switch gears through out this post between affected prospect and marketer…

1)  Excellent execution on the front part of the funnel from Brogan’s email, through the creation and leveraging of a valuable eBook and to the positioning of the sale from CS Penn.

2)  Remarkably well written sales messages that were not too pushy, did not have false promises, and effectively moved prospects through the funnel of conversion.

3)  Great timing.  Each follow up piece was appropriately timed and deepend the desire to act since it was timely and appropriately messaged.

This was a 98% perfect campaign, but the last 2% is where it failed.

How Blue Sky Factory, Brogan and Penn Should Fix This:

1)  Acknowledge it.  No excuses, just acknowledge it happened – don’t act as if it didn’t happen and don’t make it about me.  It may not be “your” fault, but that’s the burden of leadership. So own it and work with it.

2)  Communicate.  Maintain the same transparency and authenticity of the earlier messages and emails and reach out to each and every one of the people who got contacted by the terminated sales rep.

3)  Care. Show you think my interest is important and that the situation doesn’t define our budding relationship.

4)  Be Trustworthy.  Make every effort to regain the trust you had at the beginning and make it right, make it remarkable, make it deeply valuable.  This is your opportunity to win despite the written off and implied loss of this experience.

5)  Bring me back into the fold and remind me why I was interested and taking action to begin with.

An upset customer has the capacity to be a great customer.  Don’t loose sight of your efforts to get me here and jump in now and salvage all those interested people before it’s too late.

Conclusion:

This was a well planned campaign and you marketers out there should follow these points all the way through. Just don’t fire your sales rep in the middle of it and you should have stellar results!

Disclosure:
I personally like Chris Brogan (we chatted a bit at this years SXSW in Austin Tx and he has RT’d my blog before), and I like CS Penn and I also intend to get to know Blue Sky Factory and still see if there is a fit.  I follow all three on twitter and value their contribution to social media and marketing 2.o.

My hope is that this shines a light on effective marketing, how it can breakdown, and what we can all learn from it… And, I don’t blame any of the mentioned people – just acknowledge that they have ownership in the process and outcome.

Marketing 2.0 by Bernie Borges

A book review and 9 responses from Bernie Borges on  “Marketing 2.0″ – Bridging the gap between seller and buyer through social media marketing.

Before diving into the interview, first a bit about Bernie Borges and why I think Marketing 2.0 is a great book for any business interested in online growth.

Bernie’s twitter profile reads:  “Author of Marketing 2.0, Social Media Evangelist, Inbound Marketing Agency CEO, Blogger, Podcaster, Speaker, and Entrepreneur”.

From what I can tell, Bernie is not a geek, gearhead, computer nerd, or software engineer, he is a regular business guy working with regular businesses to produce irregular results online.  The sort of results most businesses think are impossible to repeat in their situation. What these business don’t understand is that they can achieve the same success if only they shift to a Marketing 2.0 mindset.

So, if you are a business struggling to embrace the social web, struggling to understand what web 2.0 is all about and how inbound marketing can work for you, then Marketing 2.0 is probably the only book you need to read to get started.

Where as most books educate on specific elements, terms and definitions, Bernie’s book also provides context, logical reasons and actionable information to truly embrace the concepts in your real world situation.  You will have many “ah ha” moments as you see the “why” that is often hidden behind the “what” you may already be familiar with.

In my opinion as a marketer and player in this space, I feel this book is the first book a business should purchase to build their web integrated marketing foundation.  Starting here, with a Marketing 2.0 mindset, will allow all other things to fall into place.  It is exactly this reason that I decided to write this post and interview Bernie.

So, on to the interview.

1) You describe much more than social media in this book.  Why did you take such a holistic approach to marketing?

I originally had another title for the book that pertained to social media. I realized as I was writing the book that it was about marketing as a new mindset. The book is broader than social media, though I focus on explaining how to use social media in a 2.0 marketing mindset.

2) Why are companies struggling to embrace the Marketing 2.0 mindset?

Because they don’t view marketing 2.0 as a mindset. Many marketers still have a 1.0 mindset applied to the new tools on the social web. Without the mindset they won’t get good results.

3) I enjoyed Mike Volpe’s contribution to the Foreward of Marketing 2.0.  As the front runner for Hubspot, what types of people do you think he recommends this book to and why?

Mike wrote a terrific foreword for which I’m very grateful. He recommends the book to social media newbies.

4) You have a whole chapter dedicated to Personal Branding. I found it to be deeply relevant for a person’s ‘personal branding’. I also thought it was just as applicable to companies that are attempting to be more personal with their branding.  How has Marketing 2.0 changed branding for individuals and companies?

Those who understand the rationale for personal branding realize that it’s all about humans marketing to humans in human ways. The corporate cloak is dead. Brands and people who work for brands need to be human. Personal branding is about the convergence of “me” as “me” and as a worker in a company. I’m not two different people. The brand I represent can be represented by me and by the brand in very human ways.

5) I triple underlined a passage in your book talking about how we are trained in business to protect (horde) our information, experiences and content and that your advice was to just let the content go.  What would you suggest as a starting point for companies who resist this fundamental shift in thinking and messaging?

It’s hard for some companies to adopt the mindset which calls for letting your content go. My advice is to study what others are doing in their industry. Experiment with content flow and see what happens. It can start gradually and expand over time. I wouldn’t expect overnight results.

6) You have a nice collection of real-life case studies of “regular” businesses putting Marketing 2.0 in action.  Do you have a recent case study you wish you could have included in the book?

Homemaker’s Magazine in Toronto has recently become very active on the web by sharing their content and building terrific relationships. They are building an online community that transcends to their print product.

http://www.homemakers.com/

7) What do you think professional marketers who have already adopted the social web will take away from your book?

Hopefully, they can pick up suggestions about how to convince any skeptics in their company to become a marketing 2.0 company. I also have a chapter on staffing which can be useful to experienced marketers as well as closing the loop between marketing and sales.

You describe traditional media as interruptive media.  If you plug your website, twitter, or facebook on a television or radio spot – is that good or bad or just more of the same “old school” thinking?

That’s not old school. You’re inviting people to connect with you on the web. If you don’t engage with people properly, that would be “old school.” But if you truly engage people with good content, you listen, you invite them to participate in your community, it’s great to promote these channels in any marketing materials you produce.

9) With only 140 characters for a call to action, why would someone read Marketing 2.0 today?

Adopt a marketing 2.0 mindset. Think like a publisher. Build relationships. Earn trust. Enjoy the sales benefits.

Buy the book, Marketing 2.0 on Amazon

Visit Bernie’s website or see Bernie on twitter.

An internet stranger told me what was happening to my next door neighbor at the Beaumont CVB even though I was 1,800 miles away from home – thanks to the social web.  Interestingly, I was not specifically looking for info on my neighbor.

This is a three part’er – What Happened, How this Illustrates Web 2.0 and Why this Matters to You.

What Happened – How the dots were connected:

Yesterday, I was in Portland Oregon at the airport waiting for my flight to Houston.  I logged into my twitter account and saw a

Chris Brogan - Drive Book Review

retweet of a Chris Brogan blog post about a book review.  As a Brogan fan and lover of books, I followed the link to his book review. From there I looked at Brogan’s earlier post talking about alltop.com and the importance of knowing how you “stack up” on Alltop.

“This is good info”, I thought to myself. (even more info on personal branding with Alltop and why Chris Brogan thinks Alltop is great for bloggers ). So, my interest piqued, I followed the link to the Alltop.com homepage.  I spent about 3.4 seconds scanning the homepage and realized I had read several of those articles already.

I wasn’t finished though, I wanted to see something I didn’t know so I scanned across the top row of navigation links and saw “New Topics” and clicked.  Again, more quick scanning (my emotional investment in all this is really low at his point) then I see “Tourism Industry” and immediately think of my friends Stephanie and Ashley who handle all the marketing and communication for the Beaumont Convention and Visitors Bureau back home in Texas (remember, I’m in Oregon).

Stephanie is a long-time friend and recently gave me a reason to speak on social media so this was a pretty quick connection. Stephanie = Tourism.  In a fraction of a second, I decided that maybe I would learn about or find something interesting in the tourism industry and share it with my friends (neighbors) at the Beaumont CVB.  (side note, my book publishing company does tourist related books all around the country so there was a work connection to this Alltop category as well).

Anyway, off I went into the “Tourism Industry” page and started scanning.  This was all new information and I saw one line of text that stuck out: “A new twist on destination marketing with radio” from Sheila’s Guide To The Good Stuff.  I later discovered that Sheila is a talented freelance writer from Austin TX.

“A new twist on destination marketing with radio” looks good to me. I mouse over it for preview information on the article.

The Beaumont CVB is on Alltop! If you follow the link, Stephanie is the one in the top right.

My mind must have been read.  I was amazed to see how a seemingly random series of clicks led me to see an article directly connected too me.  That’s the power of the social web. It’s also a very telling demonstration of how we are looking at the “world wide web” but seek to make relevant connections to us, our area, and our personal lives.

For the record, it does not surprise me when I come across posts for Seth Godin or Chris Brogan and countless other people because it is expected, it’s normal to see these names dotting the digital map of the internet.  However, it is not ‘normal’ to see your local convention and visitors bureau via Alltop by way of Chris Brogan. At least, not normal yet…

How this Illustrates Web 2.0 – from both the creator of content and the web surfer.

I’m creating right now – this blog post. Right now, you are the web surfer.  In the story above, I went to great length to paint a picture of my thoughts and actions as a web surfer.  Why? Because too many people are still unsure how they fit into the fabric of the social web and I wanted to tell a “normal” story – not one that makes me look like some special web user or social media person.

It is safe to say that the story I just told is a basic experience. Go to a common place, see something interesting, follow the link, read and follow another link (or quit).  I did what you would do.  I shared my thought process, because you are thinking and deciding on what to do next as well.  Nothing new here.  This is normal stuff.

Here’s were Web 2.0 kicks in.

Stephanie, was either invited or created an opportunity to be on KSET AM radio to talk about Beaumont Tourism.  She (or someone else tweeted it on twitter) from which Sheila saw the tweet and, as explained in her blog post, made a personal connection with Beaumont (even though she is in Austin) and followed the link to the online radio show.  According to Sheila, she was already thinking about radio based on something happening in San Antonio and this Beaumont CVB tweet was building on that event in her mind.  She was compelled to sit down and write a blog post sharing her perspective on radio, the internet, and my good friend Stephanie.

Does Sheila (Freelance Writer in Austin TX) know Stephanie (Marketing Director in Beaumont TX)? She may, but I don’t think so.  Do I know Sheila? Not at all.  Was I tracking or searching for Stephanie or Sheila? Nope, I was following interesting links which originated from my enjoyment of Chris Brogan.

As this story reveals, we are all disconnected (or independent) and yet connected through the social web.

Why This Matters to You – online and offline

Now that virtually everyone is online and almost everyone is in some social place (blogs, Facebook, Twitter, etc) that means the work you do, the things you say and the people you impact could end up online – either by you or by someone else.  This is great for brand development, personal branding, exposure, SEO, business building, marketing, creating friends etc.  But it also means that we have to be mindful of our actions, both online and offline, because “somebody” is watch, listening, or somehow involved and they now have a platform to share their experience – the social web.  If you do good things, the social web will feed you.  If you do bad things, the social web will squeeze you.

So, regardless of whether or not you have embraced the social web, know that the social web has already included you.  And as this story shows, one small informative tweet can go a long way (through Austin TX and into Alltop.com) or if you’re like me, one misstep on the social web can get a lot of unexpected attention.

Bottom line: Since it’s here with or without you, you may as well embrace (and feed) the social web.

Keep doing good!

Examples of Twitter #fail happen every day, and I just lived through one. In fact, I didn’t just live through it, I demonstrated twitter #fail myself and now I see how it can happen even if it’s unintentional.  Don’t let this happen to you.

Quick Back Story - I had just gone through a great effort to prepare a one hour presentation over social media.  I spent a lot of time on this over the weekend and gave the presentation Monday January 11^th.  Several people who wanted to come but couldn’t make it asked me to video it.  So I did.  After the presentation I got a great deal of feedback on it’s value from many of the business leaders.  My bucket was full – overflowing actually from all the positive feedback.  I must be on to something meaningful here.  (Side note, For pro marketers and internet evangelists, this is probably just the “regular” stuff, but for many who are on the sidelines watching the internet speed past their business storefronts, this was really insightful stuff.)

With fresh recommendations and praise and the knowledge that I touched many, I set on a self imposed mission to share this good content.

My priority: Get the message out and the content in the hands that needed it most via the power of the social web (exactly what I just presented on).

I just knew this was a eureka opportunity and all I had to do was empower others to put this in the hands of those who needed it.

Naturally the side benefit, I thought, would be increasing my value, starting a meaningful discussion on the topics in the presentation and maybe, just maybe picking up a few followers and friends along the way.  And hey, I thought, I’m not selling anything here, just giving away content – this is the perfect message and the perfect reason to leverage the social web.
Or so I thought.

What I did next, was classic fail (and I didn’t even see it happening).

So, with my blinders on and seeing the world through rose colored glasses, off I went into the twittersphere.

I picked a few friends and invited them to get involved.

@leader4hire - First Tweet (innocent enough)

Then… A few others

@leader4hire Second Tweet (ok, why not)

Then… I remembered a few others and invited them too

@leader4hire Third Tweet (hmm, this feels kinda weird)

Then… I thought, hey, this is showing in my stream and I probably look insincere – I should probably announce that I’m not trying to bend twitter to my will and spam away for attention. I know, it would be best for me to say something like that.

@leader4hire Fourth Tweet (see look, I'm not a bad guy)

And then back to the business at hand, another tweet or two…

@leader4hire 5th Tweet (and maybe one or two more...)

Oh yeah, and these guys too

@leader4hire 6th Tweet (a plot shifting and pivitol moment coming up)

Then… In response to my tweet moments before, someone I respect and enjoy said:

@unmarketing First Tweet (pithy... and... right?)

Uhh *gulp* What?  I’m THAT guy now? Not me… Not me. Never. Why didn’t I see this coming?

@leader4hire 7th Tweet (humbled)

… but but.. Not what I meant

@unmarketing Second Tweet (Back to the basics, remember those?)

Well, but here’s what I was thinking (actually just wanting redemption at this point)

@leader4hire 8th post (doesnt matter now)

Engagement over. Then self loathing, despair and frustration set in there after and go into a ponderous state.

@leader4hire 9th Tweet (humbled and a bit wiser)

Then the light bulb.

I’ve learned something here.  Something very important through a real experience that really was filled with good intentions.  I need to share this story, and show how it happens and how to avoid it.  Thus this blog post was born – as shameful to me as it may seem, it’s a valuable lesson.

I hope my loss is your gain.

5 Tips to Avoid Twitter Fail:

1 – Only single out a few people that you really want feedback from with your @reply message.

As I looked back through my tweets, I had 3 maybe 4  people I absolutely needed/wanted feedback from.  For the others, my motivation was different (maybe it’s useful to them, they probably know somebody that needs it, this guy will probably think I’m smart, I want this persons attention and this is a good way to get it). #Fail happened here.  Don’t do this.

2 – Do not confusion your goal.

If you want honest feedback ask for feedback from ONLY the person (people) you honestly want it from.  If you want to share, openly share it with just one tweet.  The people who care will see it.  If you want to use it for self promotion, consider this and don’t do what I did (unless you don’t care about your image).  Use the tool for good reasons and get good results.  Start combining goals and using the tool for questionable reasons and get bad results… And remember, on twitter it’s not you that makes it questionable it’s what your viewers see that define it as questionable (not authentic, not sincere, etc).

3 – Share you content over time and over discussion like a meal with friends.

My link and to the presentation and video didn’t need to be shared in massive quantities all at once.  The truth of the matter is that I only had a few people I was discussing this presentation with and sharing it with them was expected.  For others, I should have started a dialog and when it made sense, suggested the content for the right reasons – for them, not for me.

4 – Match what is valuable to you to what will be perceived as valuable to them.

This is the classic advertising snafu – assume everyone is interested and if they aren’t, interrupt them until they notice.  I know better.  The truth is, Scott called me out because this video probably means very little to him AND I hadn’t been talking to him about this presentation. In fact, my only engagement with him has been me complimenting his progress on his book which he cordially replies back to let me know he sees me. However that does not yet mean that he “gets me”. In fact, Scott is not even following me (I didn’t realize that until writing this).  To him, (I presume) we aren’t yet friends and all I was doing was leveraging the network to get his attention.  And in hindsight, that’s exactly what I was doing – I just didn’t realize it because it only takes a second to write @unmarketing in my next tweet.  My thought process – (use goober voice) “hey I like Scott, he replies back to me. I’ll include him in this next tweet. Weeeee”.  Just because it only takes a second doesn’t mean you should do it.

5 – When it feels like you shifted from honest intentions to “seizing the moment” that should be a red flag.

This happened after my 2^nd or 3^rd tweet, which is what prompted me to make the promise that I wasn’t spamming.  I should have seen this as a sign, but didn’t.  Don’t make this mistake. You may not have someone like Scott who sees it quickly, checks your profile, and calls it like they see it.  I was lucky and hopefully before too much damage was done.

Bonus Tip

Be open minded and considerate of your twitter fellows (and their feedback). Good stuff is everywhere and it’s up to you to see it and acknowledge it – regardless of the shape, package, or presentation of it.

The Bottom Line for Me

I got a real life lesson on twitter etiquette and I’m better for it (I think).

I hope I haven’t lost traction with any of my twitter people along the way.  Good intentions or not, lesson learned. Special thanks to Scott.  Not sure how others would have taken it, but for me it was a needed wake up call.  Thanks.

So now, tweet this so I don’t have too

I’m often asked by business owners, friends and even other marketers about recommended tools for social media and websites.  Here is a quick list of social media search tools you really must know about.

Free tracking tool for your website or blog:

Google Analytics – This free analytics tool will tell you everything you need to know about your website traffic, pageviews, source of visitors, and so much more.  It’s free to signup and easy to use.

BlogTracker by IceRocket – This free analytics tool is geared to serve blogs only.  A good tool that works directly with IceRocket.

Free search tools for your blogs and twitter:

Google Alerts – This is an easy and powerful tool that lets you setup keywords or phrases to keep track of and Google will tell you every time those words or phrases are used in new posts online.  Great way to be notified when your brand name, company, product, blog or real name gets used and where.  Good for spotting trends, seeking out issues for damage control, or staying up to speed on a developing topic.

Google Blogsearch – Pretty straightforward use of Google Search technology only its applied to the spectrum of blog posts as opposed to the entire spectrum of the web.  Search for a keyword of phrase and you will find blogs that match your search.

Blogpulse – A blog search engine that offers a variety of ways to search blogs, see blogging trends and blogging statistics.  This service is offered by Nielsen and reports to have 126.4 Million blogs indexed (as of today).  This tool offers so many ways to slice and dice your data that you really need to see the benefits and uses here.

Technorati – A blog search engine that is free to use and very popular.  It also reports top blogs overall and lets you surf by popular categories.  If you want to know what’s being talked about today, look to Technorati for the jump start.

IceRocket – A blog search engine that also has trending tools and top blogs.  This is a handy reference if you are trying to see things from a different perspective other then Blogpulse or Technorati.

Twitter Search – Search twitter on keywords and see up-to-the-minute tweets on that keyword. Great way to find out who is saying what RIGHT NOW.  Easy to search for your brand, product service, website etc. Also if you are looking to find like minded folks, this makes it easy to find people tweeting on topics that interest you.

This may seem like a short list, and there are many more services available, but this is a practical baseline you should know about.

Feel free to share any additional services you recommend.

I was reading a remarkable blog by Jon Swanson and thinking about his community and role as a pastor and blogger and thought it would be neat to have someone with Jon’s writing skill, love of God, and abilitity to communicate his faith in a modern voice work on a project with me – something simple.

The light bulb that went off in my mind was to present to Jon and a few other friends  an idea, a great idea, to develop a following of daily readers interested in what a modern Jesus would say, 140 characters at a time.

That’s right, Jesus on twitter.

Well, that idea doesn’t sound too original, but my concept was to have a twitter account setup on the idea of “what would Jesus tweet” if he was around today – not bible quotes as we know them, but tweets in our own common language – words about life from the Son of God via twitter. I’d be happy to see those tweets – surely others would too.  It would be a great outreach effort.

Knowing that I would need more than just an idea to present to Jon, I thought I would go ahead and setup the gmail account and then the twitter account that would be needed to run this idea.

Ten minutes later I realized my idea was not so new afterall, wwjt@gmail.com was taken and so was wwjt and jesustweet on twitter.  While I could re-imagine this and come up with a new email and a new twitter account, my motivation was displaced once this reality set in.

For me, knowing that I could not (or would not) run this by myself, I hit the first dip in this idea and decided to abandon it after less than 15 minutes of conceiving it.  As mentioned in an earlier post, I’ve put my own advice to work and made the effort to unclutter my mind by working this idea out so it doesn’t consume my brainwidth – which is important for me since I have so many things bouncing around in my mind. Knowing when to quit is just as important as knowing when to stick with it.  For now, “what would Jesus tweet” has already been done so you can find me following wwjt and jesustweet looking for the next new idea!

What’s your new idea?  Did you see if it’s really a new idea, or just new to you?